Terms of Service

Last updated: 2026-10-12.

1. Services

Service Front Desk provides marketing and communications automation services to businesses: an AI-assisted telephone receptionist, customer review solicitation and response automation, and website design/hosting under a flat monthly fee (each, a "Service"). The specific Services, prices and any one-time setup fees are those published on our pricing page at the time of order.

2. AI Disclosure

The receptionist Service uses artificial intelligence to answer calls. Callers who ask are told plainly, and any caller may reach a human you designate. You are responsible for reviewing the wording, pricing and FAQs the AI uses; we publish them for your approval before go-live and do not change them without your notice.

3. Reviews — What We Do Not Do

We never write, buy, incentivize-by-sentiment, or suppress customer reviews. Review requests are generalized solicitations sent after completed jobs; the private-feedback path never blocks a customer from reviewing publicly anywhere, at any time. This mirrors FTC rules on consumer reviews and testimonials (16 CFR Parts 255 and 465).

4. Billing; Setup Fees; Cancellation

Services are billed monthly in advance; month-to-month, cancel anytime with notice — no early-termination fees. If you cancel mid-cycle, the unused days of your final paid month are refunded. The one-time setup fee is payment for work performed for your business — the configuration and training of your AI receptionist, the custom automation we build, or the custom website we design and build (for the website, you own the completed site; on request, we hand it over as a complete export file). Because this work is created and delivered for you, setup fees are non-refundable once work begins. Taxes are added where applicable.

5. No Guarantee of Results

We do not guarantee call volumes, bookings, review counts, ratings, rankings or revenue. Nothing on this site is a typical-results claim. Testimonials appear only when real, verifiable and representative; none are invented.

6. Your Responsibilities

You are responsible for the lawfulness of your business's communications, including call recording consent where required, and for the accuracy of the business information, prices and service details we publish or configure for you.

7. Limitation of Liability

To the maximum extent permitted by law, our aggregate liability arising from a Service is limited to the fees you paid for that Service in the three months giving rise to the claim. We are not liable for lost profits or lost business opportunities.

8. Contact

Service Front Desk · PO Box 0000, City, ST 00000 · [email protected]